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Clear, responsible service termsThese pages are written for Inbox Warmup’s actual paid-plan, credit, infrastructure, and support model.
2. Cancelling a subscription
You may cancel a subscription through the dashboard, where available, or by contacting info@inboxwarmup.io. Cancellation during the 7-day demo prevents the first monthly plan charge, provided the payment provider processes the cancellation before the scheduled billing time. Cancellation after a paid period begins prevents the next renewal. Access and remaining included credits normally continue until the end of the current demo or already-paid billing period unless the account is suspended for a policy or security reason.
3. First-purchase refund window
The 7-day demo is intended to let an eligible customer evaluate the service before the first monthly charge. Customers should cancel before the displayed demo end date if they do not want the subscription to continue. After the first plan charge completes, a customer may request review within 7 calendar days when less than 10% of the new monthly credits have been used and the account has not materially used premium onboarding, custom setup, or other non-recoverable services. Approval is not automatic and may be denied for abuse, duplicate accounts, policy violations, chargeback threats, or substantial use.
4. Renewals
Renewal charges are generally non-refundable after the new billing period begins, especially once any new-period credits are used. Customers are responsible for cancelling before the displayed renewal date. Where required by applicable law, mandatory refund or cancellation rights will still apply.
6. Duplicate, unauthorized, or incorrect charges
Verified duplicate charges will be reversed or refunded. Suspected unauthorized payments should be reported immediately to us and to the payment provider or card issuer. We may request identity, transaction, and account-verification information before processing a refund.
7. Technical problems
A temporary provider outage, mailbox-provider decision, blocked SMTP port, DNS delay, incorrect customer configuration, or deliverability result does not automatically qualify for a refund. If a material Inbox Warmup fault prevents use for a prolonged period and support cannot resolve it, we may offer service credit, an extension, or a refund at our discretion and as required by law.
8. Agency and custom plans
Agency, custom infrastructure, onboarding, migration, and professional-service fees follow the signed quotation or agreement. Custom work already performed is non-refundable unless the agreement states otherwise.
9. How to request a refund
Email info@inboxwarmup.io with the account email, payment date, gateway, transaction reference, plan, reason, and relevant screenshots. Do not send card numbers, passwords, API secrets, or SMTP credentials. Approved refunds are returned through the original payment method and processing time depends on Razorpay, PayPal, banks, and card networks.
10. Chargebacks
Please contact us before initiating a chargeback so we can investigate. Fraudulent or abusive chargebacks may lead to account suspension, preservation of relevant records, and recovery actions permitted by law.