We are here to help

Inbox Warmup Support

Get help with SMTP setup, DNS authentication, payment, subscriptions, credits, warm-up jobs, or account access.

365-day support access9:00 AM–12:00 AM ISTLive chat · Email · Phone
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Technical support

SMTP connection failures, DNS records, domain authentication, warm-up jobs, queues, replies, or campaign limits.

Create email ticket →
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Billing support

Razorpay, PayPal, paid plans, credits, invoices, renewal, cancellation, or refunds.

Contact billing →
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Chat with support

Open the SalesIQ support widget for quick questions and guided help.

Open live chat →

Before contacting support

  • For SMTP issues, include the provider, hostname, port, security mode, timestamp, and exact error—but never the password.
  • For DNS issues, include the domain and the record type. Do not share private DKIM keys.
  • For billing issues, include the gateway and transaction/reference ID. Never send full card details or API secrets.
  • For sending issues, include the account email, campaign/job name, approximate time, and affected domain.

Expected response and availability

Support is available 365 days a year, typically between 9:00 AM and 12:00 AM IST. Response time varies by plan, severity, investigation needs, and provider availability. Priority and Agency requests are handled according to their plan or agreement.

Security emergency?

Immediately remove or rotate compromised SMTP, mailbox, payment, and account credentials, then contact us at info@inboxwarmup.io.

What support can and cannot control

We can help diagnose configuration, authentication, usage, and platform issues. We cannot guarantee that Gmail, Outlook, Yahoo, or another provider will place messages in Inbox, keep a domain unblocked, open port 25, approve OAuth access, or accept a particular sender. Provider decisions, recipient engagement, content, lists, complaints, and external infrastructure remain outside our control.